We have an amazing opportunity for a 3X VIP (Security) Officer at Bryanston, Gauteng. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for creating and maintaining a safe patrolling activity. The VIP (Security) Officer is expected to prevent loss, theft and report any irregularities or suspicious acts.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- Grade C.
- 1 – 2 year’s Security experience.
- Registered with PSIRA (Private Security Industry Regulatory Authority).
A Bonus To Have:
- Valid driver’s license.
What You’ll Do For The Brand:
- VIP (Security) Officer must be present 15 minutes before the Branch opens.
- Branch Manager or Senior Team leader will open the Branch in the presence of the VIP (Security) Officer.
- VIP (Security) Officer needs to ensure they conduct a perimeter patrol before the Branch opens.
- VIP (Security) Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening and closing of the Branch.
- VIP (Security) Officer needs to check around the premises for any suspicious movements before the Branch is opened.
- VIP (Security) Officer needs to conduct a floor walk once the Branch is open, to observe all is order.
- VIP (Security) Officer must valid all observation checks are completed before the Branch Manager or Senior Team Leader continues with their daily checks.
- During opening and closing, one VIP (Security) Officer must be positioned away from the entrance, observing his or her colleague and checking for potential danger.
- Patrolling should include inside and outside the Branch entrance, back areas, and all parking areas.
- Ensure all two-way radios are fully charged during shift change and hand over equipment inspection.
- Charge the batteries overnight so that they are useable from the beginning of your shift.
- Ensure all panic button and two-way radios are in good working conditions and keep safely.
- VIP (Security) Officer must carry their panic buttons, two-way radios, and earpieces to ensure open communication and ease of access in the event of an emergency.
- The VIP (Security) Officer that is posted to the searching zone must use the scanner to search all guest entering the Branch including team members.
- Ensure at the searching zone the Branch door or the gate is always kept close.
- VIP (Security) Officer is not allowed to cross gender scan guest entering the Branch.
- Male guest must be scanned by only male VIP (Security) Officer, female guest to be scanned by only female VIP (Security) Officer.
- VIP (Security) Officer must ensure to search female bags with a stick. Male guest is not allowed to bring in their bags.
- VIP (Security) Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the number of vehicles entering and exiting the building.
- End of day closing procedure, VIP (Security) Officer must minimize entry by sliding close one door to ensure security of minimizing high risk.
- VIP (Security) Officer must attend Branch meeting when notified by the Branch Manager to attend.
- VIP (Security) Officer must assist when receiving stock, doing alarm test, and submitting of daily report every morning by 10:00am.
Guest Service:
- First impressions last – VIP (Security) Officer are at the forefront of Hollywood.
- VIP (Security) Officer is the first encounter with the guest.
- Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood.”
- Ensure to provide good guest service by being friendly, helpful, polite, and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
- Create a guest centric culture within the Branch and always drive the philosophy of “service with a smile”.
- Ensure to treating our guest with respect and have the good attitude at all times.
- When Guest is leaving the Branch VIP (Security) Officer to wish the guest good evening or good night and ask them to come again. “Goodbye Sir, please come again.
Compliance:
- VIP (Security) Officer must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks, and white vet only).
- Scan all persons entering the premises including team members.
- Be observant of guest leaving the Branch, identify if they entered the Branch with something you noticed and are leaving without that object.
- No bags are allowed inside the premises.
- No Weapons or Guns are allowed into the premises (except on an official law enforcement officer).
- No person under the age of 18 is allowed into the premises.
- If you are dealing with a difficult customer, contact your colleagues and press the panic button before the situation escalates out of control.
- In Branches with no liquor licence, no alcohol is allowed on the premises.
- Credit bets are not allowed to be taken by any team member.
- VIP (Security) Officers on duty are not allowed to take bets with Amadoda
- VIP (Security) Officers on duty are not allowed to utilize the Limited pay-out machine.
Code of Conduct:
- While on duty you will not sit or lounge, make use of your cell phone or eat.
- No smoking on duty.
- You will not report for duty under the influence of alcohol.
- You will not abandon your post. This could lead to disciplinary action against you.
- You are not allowed to sleep on duty. This will lead to disciplinary action against you.
- You will not have casual conversations with friends or other team members while at your post.
- You will not accept tips from the guest.
Values:
- Actively promote Hollywood values.
- Live the values and lead as an example to the team.
Other:
- VIP (Security) Officer must report their absenteeism to the Branch Manager or Senior Team Leader 2 hours before their shift begins.
- Must be able to work in a rotating shift or work flexible hours.
- Ensure your physical fitness is always obtained in line with the job requirements.
- Good communication and Interpersonal skills.
- Impressive planning, organizational and time management skills.
- Good business acumen and high ethical work standards.
- Ability to multitask and always show initiative.
- Ability to work under pressure and still produce good quality results timeously.
Please not that only candidates who meet stipulated minimum requirements will be considered.
