Job Description

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Duties and responsibilities:

-   Attend and respond to telephonic/email queries by users (staff/students) in the use of various
learning technologies, including, but not limited to, the official Learning Management System
(Blackboard).
-   Attend and respond to all user walk-in queries at the computer lab.
-   Provide support towards online/blended learning modules on the official Learning Management
System (Blackboard).
-   Provide first-line technical support and troubleshooting and support towards technology in teaching
and learning (and more specifically the Learning Management System) for users at the Blackboard
Helpdesk.
-   Attend to problems relating to the development of learning material and activities on the UFS Learning
Management System.
-   Follow divisional procedures regarding the reporting and follow-up of technical problems,
Troubleshooting, and user support.
-   Provide administrative support in the preparation, implementation, and evaluation of student and staff
training workshops within the BLISS focus area.
-   Assist in the preparation, implementation, and evaluation of training workshops regarding the use of
technology in teaching and learning.
-   Provide general administrative, logistical, and research support for various BLISS projects.
-   Enrol staff and students in specific modules on the UFS Learning Management System
-   Follow divisional procedure regarding module administration (module creation/user enrolment) on the
UFS Learning Management System. 

Inherent Job Requirements:

•    Grade 12 or National Vocational Certificate on NQF level 4.

Recommendations​​​​​​​:

•    Post school qualification.
•    A minimum of one (1) year experience in the use of an LMS (e.g. Student Assistant/Research Assistant/Teaching Assistant/Tutor/EduTech Buddy/Intern)
•    A minimum of one (1) year experience in training and/or research administration.
•    A minimum of one (1) year experience in a higher education environment.

Required Documents

Please ensure all relevant documentation is attached to your application. INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.
*Certified copies must not be older than 6 months

•    A detailed curriculum vitae and cover letter; 
•    Certified copies (not older than 6 months) of qualifications (please provide the SAQA accreditation in the case of foreign qualifications);
•    A certified copy (not older than 6 months) of your identity document (ID);
•    Proof of registration with a Professional Body (if applicable);
•    A copy of your driver’s license (if applicable).
•    A service record of your current employer / last employer (only applicable to external applicants).

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Skills Required

• Results Orientated
• Strategic Thinking
• Business Acumen
• Leading
• Building coalitions