Call Centre Agent (Customer Service) Mr Price Money

Call Centre Agent (Customer Service) Mr Price Money - Mr Price Group Limited

Date Posted: Dec 13, 2023

Job is expired

Job Detail

Location:

Durban, KwaZulu Natal, South Africa
Company:

Mr Price Group Limited
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

Entry Level
Positions:

1
Experience:

2 Years
Gender:

No Preference
Degree:
Apply Before:

Dec 26, 2023

Email to Friend Add to Favourite Report Abuse

Job Description

RESPONSIBILITIES

Effectively respond to all requests and queries from customers
Ensure mrpmoney standards are adhered to when dealing with customer calls and correspondence
Ensure quality, friendly, consistent interaction when dealing with customers.
Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted SLA’s.
Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.

QUALIFICATIONS

Grade 12
2-3 years customer care experience within a call centre environment
Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations.
Knowledge of online purchase
Excellent communication skills in English (Written & verbal).

Apply here

Benefits

n/a

Skills Required

Company Overview

Mr Price Group Limited

Durban, KwaZulu Natal, South Africa

0 Current Jobs Openings

Mr Price is a fashion-leading clothing, footwear, cosmetics and accessories retailer that offers on-trend and differentiated merchandise at extraordinary value to ladies, men and kids. Through constant innovation and product development, staying on... Read More

Related Jobs

Google Map

Upper Level Durban Station Complex, 65 Masabalala Yengwa Ave, Stamford Hill, Durban, 4001

One million success job stories. Start yours today.