Job Description

Key Responsibilities:

• Prepare and plan the change environment by developing a change management strategy for the strategic project
• Manage the end –to-end delivery and implementation of change initiatives to support strategic project delivery
• Oversee the technical activity and functional training portfolio by ensuring that appropriate standards are met and that the end user are successfully using the technology
• Develop and implement stakeholder engagement plans and engagement material
• Responsible for all administration related to the change management process
• Develop and analyse data and drive data visibility to stakeholders
• Build capacity to assess and manage change
• Build mechanisms to sustain the change
• Identify opportunities for improvement and enhance process and approach based on the learning.

Qualification and Experience:

• A matric qualification
• A related Degree / Diploma
• At least 2 to 3 years of proven work experience in Project and Change Management
• Solid experience of 5 to 10 years in the retail industry across functions will be advantageous
• Change and impact analysis
• Knowledge of Prosci ADKAR Model will be advantageous

Skills:

• High attention to detail, accuracy and a methodical approach
• Strong problem-solving abilities
• A strong customer centric approach with a high service delivery mind set
• A professional approach with a solution focused orientation
• The ability to work independently and team orientated
• The ability to work in a pressurized, high volume environment
• Adaptability in a constant changing environment
• Good Communication and Interpersonal skills
• Excellent verbal reasoning skills
• Written communication skills

Behaviours:

• Applies market and business insights in order to drive organisational objectives 
• Effectively works with others to achieve shared goals 
• Creates an environment that fosters and nurtures a culture of creativity which drives success 
• Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation 
• Develops plans and prioritises initiatives that align to the organisational goals and objectives 
• Understands and navigates dynamics created by processes, systems, and people 
• Assesses and improves the efficiency, effectiveness, and quality of various work processes 
• Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment 
• Interprets and simplifies complex and contradictory information when resolving organisational problems 
• Takes accountability and ensures others are held to account on agreed upon performance targets 
• Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results 

Skills Required

• Communication Skills
• Problem Solving Skills