Contact Centre Team Leader (40 hour)

Contact Centre Team Leader (40 hour) - TFG Limited

Date Posted: May 22, 2023

Job is expired

Job Detail

Location:

Cape Town, Western Cape, South Africa
Company:

TFG Limited
Type:

Full Time/Permanent
Shift:

Normal Office Hours
Career Level:

Entry Level
Positions:

1
Experience:
Gender:

No Preference
Degree:

Matric/Grade 12
Apply Before:

May 31, 2023

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Job Description

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Main Purpose of the Job:

Responsible for the team’s success by implementing and monitoring individual and team objectives, enabling the department to achieve the required outputs/KPI’s.

Your key output areas would include:

Assisting staff members where necessary
To ensure that the operating procedures for the department are understood and adhered to
To ensure that standards /key performance indicators for department are met and periodically reviewed to ensure optimum achievement
To maximize people productivity by adhering to people management processes (e.g. IR, Performance management, recruitment, QA and coaching)
To ensure that company and department policies, procedures and compliance aspects are adhered to
To enable the department to achieve the desired outcome by constantly improving on service delivery

As an ideal candidate you must have: