Job Description

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The Credit Associate will be responsible for the provision of a world class customer experience by actively facilitating the achievement of Mr Price Money’s in-store strategic objectives.

The key focus of this role will include the demonstration of outstanding customer service, selling skills and the promotion of credit applications offered by Mr Price Money     

KEY RESPONSIBILITIES

1. Customer Experience:

• Provide a fast, friendly service by actively seeking out customers to assess their needs and to provide assistance
• Actively strive for quick complaint resolution and the avoidance of escalation of issues 
• Build and maintain internal and external customer satisfaction.
• Promote and/or market credit to customers
• Efficiently drive credit applications in store
• Successfully meet and/or exceed monthly credit targets efficiently
• Achieve and/or exceed daily sales goal by cross selling and promoting additional products and service

2. Administration:  

• Assisting customers to complete credit applications utilizing iPads
• Maintain working knowledge of store’s policies and procedures
• Maintain knowledge of current sales, sales promotions and campaign related requirements
• Efficiently perform department tasks including creating displays and processing transactions
• Assist store managers/associates to identify and resolve issues in the store
• Maintains high level of personal integrity (e.g., practices and policies, work, high levels of attendance and personal appearance, schedule, accurate timekeeping records, etc.).

3. Product:  

• Provide accurate product information to all customers when needed
• Enhance product knowledge utilizing resources available
• Maintain updated knowledge on all product related concepts

REQUIREMENTS

1. Education:

• Grade12

2. Experience:

• A minimum of 1 years’ experience in a similar role

3. Knowledge/ Skills:  

• Selling skills essential
• Sales experience in the retail industry
• General administrative skills
• Knowledge of merchandising and stock management
• Customer service orientation and focus

Skills Required

• Sales