To manage the front-of-house duties and responsibilities at the welcoming area of the campus. To
answer all telephonic calls in a professional manner and route the calls to the required extension.To
provide efficient ad hoc administrative support to the Campus Head and Customer Relations Officer.
KEY RESULT AREAS
answer all telephonic calls in a professional manner and route the calls to the required extension.To
provide efficient ad hoc administrative support to the Campus Head and Customer Relations Officer.
KEY RESULT AREAS
- Manage the front of house duties at the welcoming area of the campus and answer telephonic calls in a professional manner and route call to the required extension.
- Provide efficient administrative support to the Campus Head and Customer Relations Officer (CRO).
- Assist Campus Head and Customer Relations Officer with the implementation and maintenance of ad hoc projects, as and when required.
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk
- Grade 12 qualification (non – negotiable).
- Basic Higher Certificate (Preferred).
- MS Office (Full package, including MS Outlook).
- MS Office Advanced, Company systems.
- 2 years administration front office.
- Hospitality Background
- 1 year experience in the higher Education industry
- Advanced Oral & Written Communication.
- Time Management & Planning.
- Willingness to Learn.
- Customer Service Focused.
- Excellent communication and interpersonal skills.
- Organizing skills
- Telephone etiquette
