JOB OVERVIEW:
The Customer Relations Officer will be responsible for the front-of-house activities, as well as facilitating and implementing the administrative and customer service roles and function as it pertains to student relations, industry partners and stakeholders.
KEY RESULTS AREA:
Administration, Operational and Customer Support (internal and external)
The Customer Relations Officer will be responsible for the front-of-house activities, as well as facilitating and implementing the administrative and customer service roles and function as it pertains to student relations, industry partners and stakeholders.
KEY RESULTS AREA:
Administration, Operational and Customer Support (internal and external)
- Maintain high level Operations service as it pertains to students, lecturers, parents, industry and suppliers.
- Attend to student queries and requests timeously.
- Manage the front-of-house incumbent effectively.
- Participate in Students Orientation , Surveys and Retention.
- Ensure processes and policies implementation.
- Work with other departments as required.
- Liaise with industry contacts to possibly place students in practical work experience.
- Building a solid database of placement partners with a rating system.
- Tracking of Alumni on a quarterly basis for stats and marketing purposes.
- Reception & Sales relief, as it pertains to campus operations
- General administration and Ad Hoc tasks as requested by the Campus Head
- Assist with Open days and campus events
QUALIFICATION REQUIREMENTS:
- Higher Certificate in Business Administration.
- Diploma in Business Administration / Business Management.
- Minimum of 2/3 years’ work experience in administration.
SKILLS REQUIREMENT:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Excellent organisational skills.
- Conceptual thinking.
- Well-developed negotiation skills.
- Presentation skills.
- Good relationship building skills.
