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GALXBOY Customer Service Consultant - Jobs Plug

Date Posted: Aug 09, 2023
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Job Detail

  • Location:
    Johannesburg, Gauteng, South Africa
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    Normal Office Hours
  • Career Level:
    Entry Level
  • Positions:
    1
  • Experience:
    1 Year
  • Gender:
    No Preference
  • Degree:
    Matric/Grade 12
  • Apply Before:
    Aug 15, 2023

Job Description

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Duties and responsibilities include developing and implementing new policies to improve customer service, responding to customer questions and handling customer complaints. Major role will be acting as the front line of support for customers for both online and in store and ensure customers are satisfied with the products, services, and features.

JOB DESCRIPTION & RESPONSIBILITIES

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Meeting daily, weekly, and monthly KPI’s in responding to queries and complaints
  • Communicating with customers through various channels, managing both emails and phone calls
  • Acknowledging and resolving customer complaints
  • Product knowledge in order to be able to answer all questions that may arise.
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support across the board.
  • Reporting on customer queries and informing line manager of escalations

SKILLS AND PERSONAL ATTRIBUTES

  • Must have matric (higher education advantageous)
  • 1 - 2 years call center experience or 1 - 2 years customer service correspondence
  • Must be familiar with help desk applications.

APPLY HERE

Benefits

n/a

Company Overview

Polokwane, Limpopo, South Africa

Jobs Plug (Pty) Ltd is a South African based company that helps thousands of South Africans to find jobs and also connects employers with their potential employees. The growth of the company has, since its formation, been inevitable and has helped a... Read More

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231 Ceres Ga-Ngoetjana, Village, Polokwane, 0700