Main Purpose:
To ensure the highest standards of customer service is delivered, responsible for assisting customers and meeting set targets.
Line Manager: Store Manager
Job Specification:
Key Performance Areas:
- Cash control
- Perform cash desk function
- Cash control and banking processes are followed daily
- 0 cash variances maintained
- Manual transactions accurately recorded
- Stock Control
- Stock management processes are followed daily
- Customer orders are followed up
- Weekly stock counts are conducted accurately
- Store room department in good condition
- Shoe pairing exercise is completed weekly
- Customer Service
- Provide excellent customer service
- Internal & external customer relationship building
- Maintain good customer relationships
- Product knowledge
Minimum Requirements:
Experience:
- Minimum 1 years’ retail experience
Qualifications:
- Complete Matric/Grade 12
Additional Requirements:
- Retail administration disciplines
- Stock & cash management
- Product knowledge
- Sales knowledge and selling skills
- Knowledge and understanding of policies and procedures pertaining to the cash desk, stockroom, admin and all other relevant policies
- Numerical ability
Competencies:
- Minimising Risk
- Meeting Deadlines
- Planning & Organising
- Thinking Analytically
- Building Relationships
- Attention to Detail
- Understanding Others
- Influencing Others
