Job Description

A challenging vacancy currently exists for a dynamic, professional, and customer-focused Hotel Manager to oversee our hotel operations. The successful candidate will oversee the day-to-day operations of all aspects of hotel management. To excel in this role, one must be approachable and detail-oriented with proven hospitality and management experience. The ideal candidate will also demonstrate excellent communication and interpersonal skills.

Location

GOLDEN GATE HIGHLANDS NATIONAL PARK

Requirements

• Bachelor’s degree in hospitality, Business Administration, or relevant field.
• A minimum of 5 – 7 years experience in hotel management/tourism
• Proven knowledge of OHS Act and implementation of safety standards
• Sound financial experience
• Strong understanding of hotel management best practices and data entry software.
• Outstanding interpersonal communication and customer service skills.
• Exceptional leadership abilities with great attention to detail
• Working knowledge of relevant legislation
• Sound organisational, administrative and negotiation skills
• Computer literacy with a working knowledge of Microsoft packages and relevant booking systems
• Good written and verbal communication, negotiation, project management, conflict resolution and community liaison skills
• Willingness to work long and irregular hours
• A valid driver’s license

Responsibilities

• Manage and integrate all components of the hotel including accommodation, banqueting, as well as food and beverage components.
• Manage and resolve issues regarding hotel services, amenities, and customer satisfaction.
• Evaluate hotel performance and implement the strategic planning functions of the division.
• Create and implement a marketing strategy to promote the hotel’s services and amenities.
• Coordinate with external parties including suppliers, travel agencies, and conference planners.
• Managing implementation and administration of SANParks policies and budgets according to operational plans and relevant legislation
• Monitor employee performance and conduct regular evaluations to help improve customer service.
• Ensure compliance with health and safety rules and standards.
• To provide effective and strategic leadership towards sound governance and financial management
• To lead, develop and manage Human Capital.

Please Note

• The remuneration package includes a basic salary, based on the salary scale of a position with a Patterson D5 band job grade and allowances and benefits as specified in the Conditions of Service of SANParks.
• Applications that have not been responded to within 21 days should be regarded as unsuccessful.

Paterson Grade

D5

How To Apply

Interested candidates who meet the above requirements should forward their applications accompanied by the required documentation listed below to the following:

• Email: Jacqueline.jacobus@sanparks.org
• Postal Address: P.O. Box 787, Pretoria 0001

Documents Required

You must address your application with the accompanying cover letter; CV; Certified Copies of Driver’s License, ID, and relevant qualifications.

Closing Date

27 February 2024

Skills Required

• Skills related to field