Main Purpose:
To manage a store so that the brand integrity and profitability are upheld, by ensuring our discerning customers are consistently delighted.
Line Manager: Regional Manager
Subordinates: All Flexi timers and permanent staff within the store
Job Specification:
Key Performance Areas:
- To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business
- To manage and control the financial aspects of running the store to ensure store profitability
- To adhere to merchandising standards in line with the brand requirements to ensure good product mix
- To ensure proper stock management and control to minimise loss and to ensure product availability
- To deliver the best customer service to ensure the best customer experience
- To build excellent relationships with all relevant service providers (internal and external)
- To manage human resources effectively by recruiting, planning and administrating payroll properly
- To inspire, motivate, develop and hold people accountable appropriately
Minimum Requirements:
Experience:
- Minimum of 5 years’ Store Management experience
- Minimum of 8 years' Retail experience
- Footwear or Apparel Retail experience desirable
- Experience in working in a large retail store with a turnover of more than R 20 million per annum
Qualifications:
- Complete Matric/Grade 12
- Tertiary Retail Qualification will be to your advantage
Skills & Knowledge:
- Knowledge of relevant Industrial Relations (IR) Law
- To discipline staff and initiate enquiries
- Understanding of profit and loss (income) statements
- Good understanding of the retail environment and brands
- Administration and stock management
- Conflict management
- Time management
- Customer service skills
- Leadership skills
Competencies:
- Delivering results and meeting customer expectations
- Follow instructions and procedures
- Leading and supervising
- Achieving personal work goals and objectives
- Adhering to principles and values
- Working with people
- Planning and organising
- Coping with pressure and setbacks
- Persuading and influencing
- Deciding and initiating action
- Adapting and responding to change
- Presenting and communicating information
