Job Description

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The ideal candidate for this management role will be responsible to maximise outsourced early and late stage collections, as well as post charge off collections (recoveries) by effectively engaging and managing a large panel of external debt collections agencies.

Key Responsibilities

• Support the Senior Manager in the execution of Outsource collections and Recoveries strategies
• Responsible for meeting collections targets by managing day to day relationships with external collections agencies
• Give input to the development of strategies, policies & procedures;
• Support the Senior Manager by implementing and monitoring operating plans in line with strategies as well as policies & procedures
• Ensure compliance with operating plans & highlight operational risks & controls
• Ensure adherence to key stakeholder’s policies & procedures approved by the Steerco
• Ensure adequate environmental controls & exception reporting in line with policies
• Manage outsourced collections and Recovery activities according to agreed performance measures, including operating plans & expense budgets
• Coordinate activities with external agencies, manage agency relationships throughout the process
• Ensure regular audits of agency compliance to strategy, policies & procedures;
• Proactively share information & expertise with internal & external stakeholders
• Continuously seek improvements in recovery processes, products & technology & manage the change process
• Present monthly portfolio performance to agencies
• Manage reputational risk across the portfolio
• Ensure that all EDC’s engagements are accurately recorded on the appropriate systems
• Manage a small internal team (+-10 staff) from Supervisors to agents
• Be an active and accountable member of the Credit Operations Management team
• Analyse information and optimally translate this into the improvement of performance
• Forecast and analyse data against targets on a daily, weekly and monthly basis
• Compile and distribute reports on a monthly basis
• Give input to the development of operational and KPI reporting
• Stay abreast of market trends, relevant legislation & events in appropriate industry

Qualifications and Experience

Qualifications

• Matric
• Relevant tertiary qualification would be an advantage

Experience and skills:

• Minimum 5 years relevant Internal and or External Collections experience
• Minimum 2-5 years management experience in collections
• Good commercial understanding and awareness of best practice unsecured collections and recovery
• Knowledge of collections and recovery strategies, processes and methodologies
• Sound analytical skills
• Knowledge of relevant collection legislation (e.g. Debt Collectors Act, National Credit Act, Magistrates Court Act)
• Knowledge of debt review, sequestration and administration processes will be an advantage
• Understanding of the Vision and CAS software will be an distinct advantage
• Must be able to travel regularly

Competencies

• Sound analytical skills
• Ability to demonstrate conceptual thinking
• Strong communication skills

Skills Required

• Communication Skills
• Refer to description for more required skills