Main Purpose of Job: 

To ensure the Technical Department is managed in an efficient and professional way resulting in excellent operational delivery.

Qualifications & Experience:

• Relevant Degree or equivalent
• 5-8 years experience in a Security industry
• Extensive Technical Experience
• People management experience

Job Requirements & Other Attributes:

• Computer Literate (MS Office and Outlook)
• PSIRA registered (Grade A)
• Budgeting knowledge
• Project Management
• Conversant in SAIDSA requirements

• Manage the Installations and Service revenue
• Manage the implementation of Sales through the Technical program in the region
• Manage the fuel consumption within Technical
• Manage the Overtime costs within Technical
• Manage and maintain “wait/lead time” for installations and servicing of alarms
• Manage operating cost of the technical fleet vehicles
• Manage and drive the new product line
• Manage staff turnover within Technical
• Manage and control the operating costs within Technical (Budget) Manage and control the operating costs within Technical (Budget)Manage absenteeism and excess leave within Technical

• Conduct EHS audits within Technical
• Conduct fire and evacuation drills
• Conduct EHS inspections within Technical
• Improve and manage the accident ratio in Operations Departments

Customer Service:

• Identify the root cause for customer service issues in Technical
• Manage and compile reports on any outstanding issues on call-outs and services rendered
• Create a performance-based culture through implementing a cutting edge performance management system and provide necessary training
• Provide guidelines for training and succession  planning

• Create a performance-based culture through implementing a cutting edge performance management system and provide necessary training
• Provide guidelines for training and succession planning

Competencies (Technical & Behavioural )

• • Timely decision making
  • Delegation
  • Interpersonal savvy
  • Delegation
  • Business Acumen
  • Manage diversity
  • Caring about direct reports
  • Action-orientated
  • Customer focus
  • Negotiation
  • Problem solving 

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.