Job Description

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Sales & Customer Experience Management:

• Drive sales through the implementation of customer experience processes (through execution of business instruction letters, markdowns, repricing, promotions, customer experience plan, visual standards & customer feedback etc.) to meet customer service standards and achieve sales targets. This includes new account/membership targets.               

Team Management:

• Assist in driving the team within a store to achieve store KPIs and operational strategy in line with company values. Provide ongoing coaching & mentoring to enable and up-skill store associates (e.g. product knowledge).               

Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the general maintenance of the stockroom to meet housekeeping standards.                               

Risk Management:

• Assist with compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.                                                                                                           

• NQF level 4 (Grade 12) or equivalent.
• 1-2 Years' experience in retail (supervisory experience advantageous).
• Sales & service management.
• Computer literacy.
• Communication skills.                                                                                                                
• Business understanding of retail trade, brand, customer & product.

Skills Required

• Communication Skills
• Refer to description for more required skills