Job Description

Key Responsibilities:

• Supporting and resolving internal User & Supplier queries related to procurement activities
• Supporting and administering the onboarding of new suppliers into the Coupa system
• Requesting & maintaining Supplier & Catalogue information, ensuring it meets the required compliance standards
• Ensuring effective service delivery within agreed service level requirements
• Contributing to the continuous improvement processes of the area
• Monitor, validate, update and maintain supplier information with the integrity of the master data sheet.
• Ensure supplier submissions are processed timeously and according to the applicable approval processes and be responsible for the accuracy of supplier information captured and maintained on the system.
• Obtain and update BBBEE Certificates for all suppliers (as required) and facilitate the required information for audit process. 
• Engage with internal & external stakeholders to understand their requirements, and ensure queries are resolved through the appropriate process, using the relevant tools, and as per the agreed SLAs

Qualifications and Experience: 

• Matric
• 3 years’ Admin experience in a customer facing environment 

Skills:  

• Customer Centric with high delivery approach
• Excellent interpersonal skills, confident dealing with Suppliers & Internal stakeholders
• Enjoys working on systems and coaching users virtually on systems use
• Good communication skills (written and verbal)
• Organised, thorough, systematic and detail-orientated
• Computer literacy (Proficiency in excel essential, MS word advantageous)
• Numerical Skills 

Behaviours:  

• Effectively works with others to achieve shared goals 
• Recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others 
• Effectively adjusts their behaviour, approach, and decision-making based on the situation 
• Develops plans and prioritises initiatives that align to the organisational goals and objectives 
• Assesses and improves the efficiency, effectiveness, and quality of various work processes 
• Interprets and simplifies complex and contradictory information when resolving organisational problems 
• Takes accountability and ensures others are held to account on agreed upon performance targets 
• Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results 
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Skills Required

• Communication Skills
• MS Excel
• MS Office
• Numeric Skills