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Telemarketing Team Leader: Insurance - TFG Limited

Date Posted: May 22, 2023
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Job Detail

  • Location:
    Cape Town, Western Cape, South Africa
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    Rotating
  • Career Level:
    Entry Level
  • Positions:
    1
  • Experience:
  • Gender:
    No Preference
  • Degree:
    Matric/Grade 12
  • Apply Before:
    May 31, 2023

Job Description

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Your responsibilities would include:

• Achievement of the team’s targets/KPI’s in line with the Brand(s) product requirements. 

• Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks. 
• Managing relationships with internal & external stakeholders to achieve the desired outcome. 
• Consistent focus & improvement of client service delivery. 
• Ensuring that reports are analysed & compiled accurately to provide feedback on individual and overall team performance.

 

The ideal candidate will need:

• Matric qualification / NQF Level 4 Qualification

• Management related qualification [advantageous] 
• Part or full qualification that is recognized by the Financial Services Board 
• RE5 Financial Services Board Qualification [advantageous] 
• 2 years management experience 
• Be willing to commit to continuous learning 
• Relevant sales experience 
• To be computer literate [MS Office & Intermediate Excel] 
• Sound understanding & application of people management procedures [e.g. IR, coaching] 
• Ability to work independently as well as within a team dynamic 
• To be highly driven & motivated 
• Excellent communication skills [verbal, written & interpersonal] 
• Strong analytical & numerical ability 
• High attention to detail & ability to effectively problem solve 
• To influence & persuade the relevant stakeholders 
• To meet deadlines/targets in a pressurised environment


Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

Please ensure that your Line and HR Managers are aware of and support your application.

APPLY HERE

Benefits

n/a

Company Overview

Cape Town, Western Cape, South Africa

TFG is one of the leading retail groups in SA. With a diverse portfolio of 29 brands in fashion, sport, lifestyle and speciality retail. Read More

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Stanley Lewis Centre 340 Voortrekker Road Parow East 7500 Cape Town South Africa